Shipping & Delivery Policy

At Malvère Timepieces, we are committed to ensuring every timepiece reaches its destination safely and securely. Each order is handled with care, from preparation and quality inspection through to its final delivery.

Please review our shipping policy before placing an order.

1. Order Processing

Every Malvère timepiece is carefully prepared and inspected before dispatch to ensure it meets our quality standards.

Processing times may vary depending on order volumes, product availability and any customisation requirements.

Estimated processing and delivery times will be communicated at checkout or in your order confirmation.

Please note that processing times are separate from shipping transit times.

2. UK Shipping

We offer shipping throughout the United Kingdom.

All orders are securely packaged to protect your timepiece during transit.

Where a tracked delivery service is used, customers will receive tracking information once their order has been dispatched.

Shipping costs and available delivery options will be displayed at checkout before payment is completed.

3. International Shipping

Malvère Timepieces may offer international shipping to selected destinations.

International delivery times vary depending on the destination, courier service and customs procedures.

Customers ordering from outside the United Kingdom may be responsible for applicable import duties, customs charges and local taxes unless these are expressly included at checkout.

Any additional charges imposed by customs authorities are outside our control.

4. Order Tracking

Where tracking is available, you will receive a shipping confirmation email containing your tracking details once your order has been dispatched.

Please allow time for the courier's tracking system to update after your parcel has been collected.

5. Delivery Delays

While we aim to dispatch and deliver all orders promptly, occasional delays may occur due to:

• High demand or seasonal order volumes.

• Courier disruptions or adverse weather conditions.

• Customs inspections or international shipping procedures.

• Circumstances outside our reasonable control.

If a significant delay occurs, please contact our customer support team for assistance.

Your statutory rights regarding late or undelivered goods remain unaffected.

6. Incorrect Shipping Information

Customers are responsible for providing accurate and complete delivery information when placing an order.

If you notice an error in your shipping address, please contact us immediately at malveretimepieces@gmail.com.

We will endeavour to update your details before dispatch, although changes cannot always be guaranteed once an order has entered the shipping process.

7. Lost or Damaged Parcels

We take great care to ensure your timepiece is securely packaged and delivered safely.

If your parcel arrives damaged or does not arrive within the expected timeframe, please contact us so we can investigate the issue with the courier.

Photographs of damaged packaging or products may be requested to assist with the investigation.

Where goods are lost or damaged before delivery to you, Malvère Timepieces will fulfil its responsibilities under applicable consumer law.

8. Unsuccessful Deliveries

If a delivery attempt is unsuccessful, the courier may leave instructions for redelivery or collection from a designated location.

If a parcel is returned to us due to an incorrect address or failure to collect it, additional delivery charges may apply where appropriate.

We will contact you to discuss the available options.

9. Contact Us

For any shipping, delivery or tracking enquiries, please contact our customer support team.

Email: malveretimepieces@gmail.com

Please include your order number and a brief description of your enquiry so we can assist you efficiently.

We appreciate your trust in Malvère Timepieces and look forward to delivering your timepiece.